Passenger & Light Vehicles

The one-stop shop for all passenger and light commercial assessing needs.

Passenger and Light Commercial vehicles represent the greatest number of vehicles on our roads and in turn generate the most accidents and insurance claims. AAMC understand that getting this right enhances an insurer’s service reputation and overall financial performance. High performance in cost, quality and timeliness is critical.           
AAMC provides Australia-wide onsite and desktop motor vehicle assessing services for insurers of all sizes and for fleets, rental cars, underwriting agencies and self-insured corporates.

Our team works to provide the most cost-effective and timely outcome for our clients and their customers

Our assessment reports are accurate, concise and professional and delivered in a timely fashion. Regular updates are provided to key stakeholders throughout the lifecycle of the repair.

Our team of experts focus on cost, quality and timeliness.

Fair & Reasonable (F&R)

AAMC provide Fair & Reasonable (F&R) desktop reviews and determinations for small claims demands from not-at-fault third party insurers. This includes both
repairable and total loss claim costs.

 

These assessments consider and report if a cost is fair and reasonable or not. This includes the repair quantum, total loss and salvage determinations, towing costs etc. We can also include commentary on repair duration and hire car costs associated with the claim.

Catastrophe Management

Australia regularly experiences major weather events, fires and floods resulting in a surge of new claims and customers requiring urgent assistance and support.

 

AAMC is at the ready to initiate a team to be on the ground and fully operational within 24 hours of a catastrophe notification, anywhere in Australia. AAMC’s years of experience in dealing with all manner of large- scale CAT events has resulted in operational processes and procedures that ensure our insurer clients’ BAU needs are less impacted, whilst providing the required on-ground support for their event-affected
customers.

 

With our technology and supply chain partners we provide capacity and capability to administer and manage extreme volumes often associated with motor damage resulting from extreme wind, hail, fire, and water events.

Specialist Lines

Our team has the experience, skill and expertise across all specialist lines such as caravan, motor home, motorcycle, PWC and trailer based marine claims anywhere in Australia.

Liability Claims

AAMC provide motor-based liability-related assessments where liability is determined and loss is quantified on vehicle impact, accidental damage, or mechanical liability.

This covers common scenarios such as:

damage caused by a mechanic while repairing or test driving a vehicle

overspray from painting a bridge or a building

fall out or contamination to vehicles from industrial accidents

Qualifications & Expertise

All of AAMC’s assessors are Cert. IV Vehicle Loss Assessing-qualified, in addition they are provided ongoing technical training and development programs to ensure they are current in their specific fields of expertise.

 

Our assessors are supported by a range of in-house subject matter experts, who have expertise and extensive experience across the whole spectrum of motor assessing and vehicle repairs.

 

AAMC has a dedicated audit and quality control structure that includes referral protocols, a national technical manager, team leaders and trainers that oversee audit, quality control, training and development of our assessing team.

Australia-wide footprint

AAMC carry out specialised assessments every day around Australia, providing our clients and their customers with a high standard of customer service and technical skill at their greatest time of need.